FOR LATEST NEWS SEE NOTICEBOARD ON THE LEFT
Please allow 5 days from the date of any tests before calling for the results. As our phone lines are particularly busy in the early mornings please only call after 2pm for results.
We would also appreciate it if you could avoid the busiest time for the phone lines (between 8am - 10am if you are calling for a routine appointment or other routine matters.
We have recently seen a cut to the number of blood test appointment slots offered to us by Maidstone Tunbridge Wells Trust. In the circumstances demand for the remaining slots is very high. If you have a blood test appointment please can you ensure that you attend or let reception know if you wish to cancel.
We have issues with inconsiderate people parking their cars in our car park, often for long periods of time when they are not visiting the surgery. This obviously makes less spaces available for patients when they need them. You will probably know the car park can be very busy at times. We have looked at options to prevent this inconsiderate parking and if the problem cannot be resolved we may need to have timed parking cameras installed in the car park. We would do this reluctantly, of course, but feel that if our other efforts to deter these violators are not successful we will have no option.
Information about the data the practice holds about you.
As you may know, new data protection regulations come into effect from 25th May. If you would like to read our fair processing and privacy notice it is available here ........Fair Processing and Privacy Notice
Do we have your up to date contact details? Have you changed your phone number but not got round to telling us yet? It's really important that we have the correct details for you in case we need to reach you about things like test results or to inform you if we need to reschedule your appointment at short notice due to unexpected staff sickness. You can change your contact details using the form at the foot of the page. We are now sending text reminders - if you wish to receive these please make sure we have your mobile number.
Do you have any particular communication needs? For example do you or someone you care for have impaired sight and therefore need us to write to you in large print. Please make reception aware of your preferences so that we can make a note in your medical record and comply with your request.
We welcome feedback from our patients. Please contact Sue Howe, our Practice Manager, if you have any comments to make about our services.
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Half day closures
The Practice will close on the following afternoons from 1.00 p.m. These closures are set by West Kent Clinical Commissioning Group (WKCCG) and are to ensure that Primary Health Care Teams are getting the essential training and development needed to ensure delivery of the best possible service to patients.
When the surgery is closed there will be an On Call service running during these events and these dates will also be displayed in the surgery premises and on the surgery door. If you have an urgent need for medical attention please call 111. In an emergency continue to call 999. Please remember to collect your repeat prescriptions outsides of these times.2019 closures
WEDNESDAY 15TH MAY
THURSDAY 6TH JUNE
TUESDAY 16TH JULY
THURSDAY 12TH SEPTEMBER 2019
TUESDAY 29TH OCTOBER 2019
WEDNESDAY 13TH NOVEMBER 2019
Patient's wishing to transfer to another doctor - please complete the form here - and bring it in to the surgery Transfer request form
Your Practice is registered with the Care Quality Commission - for more information you can visit cqc.org.uk or view our report here:
(Site updated 12/03/2019)