Please note that in order to avoid errors we not accept requests for prescriptions over the telephone. Please order online or in person.
We seem to be receiving an increasing number of telephone calls enquiring whether prescriptions are ready for collection. This is taking up valuable time and slowing down the process of dispensing. Please allow 48 hours to prepare your prescription (remember we are closed sat and sun). Prescriptions received after Noon will be ready 48 hours from the following day. This will avoid unnecessary telephone calls to the dispensary. Thank you.
If you are ordering an item that is not on your repeat form you may add it in the message box at the bottom of the repeat request form. If you are ordering online drop down to the message box. In both circumstances your request will be sent to the doctor. Please note that ordering items not on repeat will take longer than 48 hours to be processed. This could mean your prescription will take an additional 24 hours.
When will my prescription be ready?
Prescriptions can be dispensed to those patients on our dispensing list. Patients who live more than a mile from a chemist and are also south of the M20 may apply to be on this list.
These patients may also take their prescriptions to an outside chemist if they wish. Please ask at the dispensary if you would like to be on the surgery dispensing list.
You may choose to have your prescription sent to Lloyds the chemist in Borough Green or the chemist in Vigo village if you wish, but please allow 4 days for this service.
For those on our dispensing list the dispensed prescription may be collected at the surgery, or there is a delivery of medicines to the Post Office in Plaxtol or the Newsagents in Wrotham three times a week for patients aged over 60 who are exempt from prescription charges.