FOR LATEST NEWS SEE NOTICEBOARD ON THE LEFT
The surgery is open as usual but we will be operating a telephone triage system. We are facing high demand so the telephone lines may be busy. Please do not come to the surgery unless you have been invited by a doctor or nurse.
Please use the online tools at NHS 111 for all coronavirus related enquiries.
Due to high demand Dispensary are asking for a minimum of 72 hours to process prescriptions. Following CCG guidance we are not able to issue more than one month's worth of medication at this time.
Dispensary is open from 9am-noon and 3pm-6pm. You may have to queue as we are only allowing one person at a time to enter the building. As the notices will inform you please stand well away from the top step in order to allow the person before you to exit.
We are now in the delay phase of our response to COVID-19.
- Patients are advised to stay at home (self-isolate) without any testing for COVID-19, regardless of travel history or contact with confirmed cases, if they have:
- A new continuous cough OR
- High temperature(of 37.8 degrees centigrade or higher)
Individuals should stay at home (self-isolate) for 7 days from the onset of symptoms.
If more serious symptoms develop that they cannot manage at home they should firstly use NHS 111 online (https://111.nhs.uk/). People should only call NHS 111 if they cannot use the online 111 tool.
For patients where self care measures have been exhausted or your symptoms are worsening or you have a significant health concern, please call the surgery. All appointments have been switched to telephone and only patients that really need to be seen face to face after being assessed on the phone by a clinician will be.
The practice will continue to have processes to ensure childhood immunisation and other essential care continues.
If you are seen at the surgery your clinician may need to wear gloves, gown, eye protection and mask so do not be alarmed. Our clinicians will also need to wear this protection on home visits. It does not indicate the person they are visiting has coronavirus it is just the precautions they must take.
Please see this link for a guide to when your prescription will be ready.
Please allow 5 days from the date of any tests before calling for the results. As our phone lines are particularly busy in the early mornings please only call after 2pm for results.
PHONING THE SURGERY
We would also appreciate it if you could avoid the busiest time for the phone lines (between 8am - 10am if you are calling for a routine appointment or other routine matters.
BLOOD TEST APPOINTMENTS
We have recently seen a cut to the number of blood test appointment slots offered to us by Maidstone Tunbridge Wells Trust. In the circumstances demand for the remaining slots is very high. If you have a blood test appointment please can you ensure that you attend or let reception know if you wish to cancel.
Information about the data the practice holds about you.
As you may know, new data protection regulations come into effect from 25th May. If you would like to read our fair processing and privacy notice it is available here ........Fair Processing and Privacy Notice
Do we have your up to date contact details? Have you changed your phone number but not got round to telling us yet? It's really important that we have the correct details for you in case we need to reach you about things like test results or to inform you if we need to reschedule your appointment at short notice due to unexpected staff sickness. You can change your contact details using the form at the foot of the page. We are now sending text reminders - if you wish to receive these please make sure we have your mobile number.
Do you have any particular communication needs? For example do you or someone you care for have impaired sight and therefore need us to write to you in large print. Please make reception aware of your preferences so that we can make a note in your medical record and comply with your request.
We welcome feedback from our patients. Please contact Sue Howe, our Practice Manager, if you have any comments to make about our services.
ONLINE ORDER OF PRESCRIPTIONS
Click Here to Order your Prescription
ONLINE APPOINTMENT BOOKING
Half day closures
The Practice will close on the following afternoons from 1.00 p.m. These closures are set by West Kent Clinical Commissioning Group (WKCCG) and are to ensure that Primary Health Care Teams are getting the essential training and development needed to ensure delivery of the best possible service to patients.
When the surgery is closed there will be an On Call service running during these events and these dates will also be displayed in the surgery premises and on the surgery door. If you have an urgent need for medical attention please call 111. In an emergency continue to call 999. Please remember to collect your repeat prescriptions outsides of these times.2020 closures:
Patient's wishing to transfer to another doctor - please complete the form here - and bring it in to the surgery
Transfer request form
Your Practice is registered with the Care Quality Commission - for more information you can visit cqc.org.uk or view our report here:
(Site updated 06/05/2020)