Usually at this time of year we would have our flu clinics planned. Unfortunately, as we all know, this year is anything but normal and, like all surgeries, we have experienced disruption to our supply of flu vaccines. We have had one delivery already and have held our first walk in clinic. We are now awaiting the next delivery this week and once this is received we will advertise future clinics. As we only have short notice of deliveries, these will also be walk in clinics without prior appointment. We will advertise them on our website, the Practice Facebook page, The Borough Green Pinboard Facebook page and, for those not on social media, by posting notices at various locations in the villages. If we are able we will also communicate these clinics via the parish magazines. We ask that you look out for these announcements and do not call reception to ask about when vaccinations will be available.
We are commencing the covid booster programme with appointments likely to be available from the last week in October. We will contact you (if you are aged over 50) by phone or text, at the time you become eligible, commencing with those aged over 80. There must be 6 months between your last dose and the booster dose. You may receive a text inviting you to obtain your booster via the central booking service or you can wait until you hear from us. Again, please do not contact the surgery to ask about covid boosters but rest assured we will contact you.
We all have bad days, and when we feel ill we may feel 'down' and a little more irritable than normal. All our staff are here to help you. Reception staff are following procedures that help the practice to function efficiently. Staff have the right to work in a safe and secure environment and we, as employers, have the legal responsibility to provide that safe and secure environment.
The practice will not tolerate:
- Verbal abuse to staff which prevents them from doing their job or makes them feel unsafe.
- Threats of violence or actual violence to a GP or a member of his or her staff.
The GPs have the right to remove from their list with immediate effect any patient who behaves in the above manner.
The surgery is open as usual but we will mostly be operating a telephone triage system. We are facing high demand so the telephone lines may be busy. Please do not come to the surgery unless you have been invited by a doctor or nurse. There are a small number of face to face consultations available to book
Please use the online tools at NHS 119 for all coronavirus related enquiries.
Please wear a mask when attending the surgery
Patients coming to the surgery for a to face-to-face appointment for any of our services must wear a face covering
Due to high demand Dispensary are asking for a minimum of 72 hours to process prescriptions. Following CCG guidance we are not able to issue more than one month's worth of medication at this time.
Dispensary is now open from 9am-6pm. You may have to queue as we are only allowing one person at a time to enter the building. As the notices will inform you please stand well away from the top step in order to allow the person before you to exit.
Dispensary phone lines are open 10am-5pm
Please allow 5 days from the date of any tests before calling for the results. As our phone lines are particularly busy in the early mornings please only call after 2pm for results.
PHONING THE SURGERY
We would also appreciate it if you could avoid the busiest time for the phone lines (between 8am - 10am) if you are calling for a routine appointment or other routine matters.
Information about the data the practice holds about you.
As you may know, new data protection regulations come into effect from 25th May. If you would like to read our fair processing and privacy notice it is available here ........ Privacy Notice
Do we have your up to date contact details? Have you changed your phone number but not got round to telling us yet? It's really important that we have the correct details for you in case we need to reach you about things like test results or to inform you if we need to reschedule your appointment at short notice due to unexpected staff sickness. You can change your contact details using the form at the foot of the page. We are now sending text reminders - if you wish to receive these please make sure we have your mobile number.
Do you have any particular communication needs? For example do you or someone you care for have impaired sight and therefore need us to write to you in large print. Please make reception aware of your preferences so that we can make a note in your medical record and comply with your request.
We welcome feedback from our patients. Please contact Sue Howe, our Practice Manager, if you have any comments to make about our services.
Half day closures
The Practice will close on the following afternoons from 1.00 p.m. These closures are set by West Kent Clinical Commissioning Group (WKCCG) and are to ensure that Primary Health Care Teams are getting the essential training and development needed to ensure delivery of the best possible service to patients.
When the surgery is closed there will be an On Call service running during these events and these dates will also be displayed in the surgery premises and on the surgery door. If you have an urgent need for medical attention please call 111. In an emergency continue to call 999. Please remember to collect your repeat prescriptions outsides of these times.
Patient's wishing to transfer to another doctor - please complete the form here - and bring it in to the surgery
Your Practice is registered with the Care Quality Commission - for more information you can visit cqc.org.uk or view our report here:
(Site updated 12/10/2021)