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IT IS STILL MANDATORY TO WEAR A MASK IN MEDICAL PREMISES. PLEASE ENSURE YOU ARE WEARING A MASK BEFORE ENTERING THE SURGERY. PLEASE HELP US TO KEEP OUR STAFF AND OTHER PATIENTS SAFE.
Please be aware that as a precaution Borough Green Medical Practice is moving to a telephone triage system. Do not enter the surgery without an appointment. Please do not come to Reception to book appointments, you must telephone from home.
Following an upgrade to a new computer system the previous online ordering service (patient services) is no longer available. Emails have been sent to all patients, with valid individual email addresses, that were previously registered for online services giving them the option to sign up with a new approved provider.
For access to online appointments and prescriptions, you can download the NHS App (free) and go through their registration process. The NHS App will allow you access to online prescription and appointment booking service, once this service is available again.
If you are unable to register via the NHS App or you would like access to your complete medical records, then you will need to collect a form from Reception or download the online order form. Please complete this form and then present at Reception for verification of your ID documents - one form of signed photo ID and one up-to-date address ID (dated in the last 6 months). Ideally the ID could be your passport and driving licence, or you could use a local council invoice or contract. You will then receive an email with your log in details if you are applying for the first time - or if you are just upgrading your access then this should be completed within 3 working days.
A routine appointment system is run at Borough Green.
Please telephone 01732 885555 for Doctor, Nurse, or Clinic appointments during normal working hours.
If you call with a non urgent problem and are unable to speak to your doctor, please leave a message and a member of the medical team will return your call.
The practice is delighted to announce that we have taken on board comments fed back from the last Patient Participation Group survey and are now providing an extended hours service on Mondays and Tuesdays. This will provide a small number of appointments that are available to be booked in advance for those who cannot come down at other times.
PLEASE NOTE THAT IT IS NOT POSSIBLE TO BOOK AN APPOINTMENT BEFORE 8am
If possible, please try to telephone reception on 01732 883161 between 8.00 and 10.00am if you require a home visit.
A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.
House visits are only available for patients who are housebound because of illness or disability.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.