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You are still required to wear a mask in healthcare premises. Please ensure you are wearing a mask before entering the surgery. This helps keep our staff and other patients safe.
We are conscious that some patients registered at Borough Green Medical Practice may be affected by current events in Afghanistan. Borough Green is accredited by the Royal College of General Practitioners as one which specialises in the care of military veterans and their families. All the team have been trained in the care of military veterans and their families. If recent events have affected you and you wish to seek help, please come forward.
We hold your medical record so that we can provide you with safe care and treatment.
We will also use your information so that this practice can check and review the quality of the care we provide. This helps us to improve our services to you.
Click here to view the Practice Privacy Notice Privacy Notice
There is a box in the waiting room for any suggestions you may wish to make about our service. You may also use the online form on the 'Contact Us' page of this website.
We hope you do not have any cause to complain, but if you have a complaint we operate a practice-based complaints procedure please contact the practice manager - Sue Howe by letter, phone or email (gp.G82120@nhs.net)
Reception will be able to provide you with more information on how to complain.
It is the aim of this practice to provide a high standard of patient care by both medical and non-medical staff. We wish to be an approachable and accessible practice which provides personal care. We hope to respond to changes in modern medical practice and ensure our medicine is carried out on a basis of scientific validity, and equitably for all patients
The practice considers aggressive behaviour to be any personal, abusive and/or aggressive comments, cursing and/or swearing, physical contact and/or aggressive gestures.
The practice will request the removal of any patient from the practice list who is aggressive or abusive towards a doctor, member of staff, other patient, or who damages property.
All instances of actual physical abuse on any doctor or member of staff, by a patient or their relatives will be reported to the police as an assault.
How we use your information - Protecting Privacy
The health information you share with us is kept in your medical record, a life long history of your health, which helps us with your future care. Your relationship with your doctor and other health workers is based on mutual trust and confidence and we do all we can to protect that trust.
Patient confidentiality underpins the structure of the NHS and is a priority for us. Dedicated teams of professionals make up the NHS and we will normally share your information only with others directly involved in your medical care.
We aim to keep your health record confidential and we will continue to improve this. We hope you feel confident that your information is safe. The NHS uses new technology to help deliver better patient care - health records can now be securely stored and shared electronically. Some NHS organisations have developed an Electronic Health Record - a way of storing your medical information electronically.
This allows doctors and other health professionals to access your up to date information, whether it is from your GP practice or the hospital. This will enable doctors to make more effective decisions about your treatment and care. Some of the information contained in your health record might be used for reasons other than your own personal healthcare:
The NHS is also required to have processes in place to manage patient information (e.g. keeping and updating records) which will include your medical information. These reasons are vital to the running of the NHS. Wherever possible, the shared information will be anonymous but if you have concerns about this, you can choose not to allow the information to be used.
Who has access?
Doctors, nurses and other health professionals need access to your records. However, this is on a need-to-know basis and includes only those directly involved in your care. If you are referred to hospital, your health/medical information will need to be transferred from your GP to the hospital, and back again. Secretaries, receptionists and other clerical staff will need limited access in order to carry out administrative tasks such as typing letters and booking appointments. All staff employed by the NHS have a duty of confidence to ensure that your information is not disclosed inappropriately, and they work to a Code of Conduct for handling personal information.
Other uses for your information
The NHS must, by law, notify the government of certain infectious diseases for public health purposes, e.g. measles, mumps, meningitis, etc. but not HIV/AIDS.
Births and deaths must also be notified.
A Court of Law can insist that medical information be disclosed to them.
Limited anonymised information is also shared with Primary Care Trusts to assist with the organisation of national public health programmes, e.g. breast screening, cervical smear tests, and childhood immunisations. Your personal information will not be passed on to any organisation for monetary gain.
Can I see my medical records?
Yes. Requests should be in writing to your GP. The request must responded to within 40 days and a charge may be made. If you feel anything has been added to the record that is factually incorrect, you have the right to apply to have it amended or deleted in accordance with the guidance in the 1998 Data Protection Act.
Can my records be withheld?
We will withhold any information contained in your records likely to cause harm to your mental or physical state, or that of other people. A senior clinician will make this decision. Any third party information would not be revealed without their consent.
As a Royal College of General Practitioners accredited research Practice we may invite you to take part in a research study. We will only use your information with your explicit consent. If you have been identified for possible inclusion in a research project you will be asked to complete a consent form. If you do not wish to take part, your information will be securely held and no identifiable information will leave the Practice. All reports and results will be anonymous.
Please see this document for information about Privacy during the Coronavirus outbreak Covid 19 Privacy notice
For information regarding registering with a GP practice please follow this link: https://www.nhs.uk/nhs-services/gps/how-to-register-with-a-gp-surgery/