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Noticeboard

Please be aware that as a precaution Borough Green Medical Practice is moving to a telephone triage system.  Do not enter the surgery without an appointment.  Please do not come to Reception to book appointments, you must telephone from home.

Due to high demand Dispensary are asking for a minimum of 72 hours to process prescriptions.  For prescriptions received after 12 noon the 72 hours will start from the following day. Following CCG guidance we are not able to issue more than one month's worth of medication at this time.

Important information about the coronavirus (COVID-19)

 

The NHS and Public Health England (PHE) are well prepared for outbreaks of new infectious diseases.

 

The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.

 

The latest information on symptoms of Coronovirus infection and areas where recent travel may have resulted in a high risk of exposure can be found on nhs.uk/conditions/coronavirus-covid-19/

 

NHS 111 has an online coronavirus service that can tell you if you need medical help and advise you what to do.

 

Everyone is being reminded to follow Public Health England advice to:

 

 

  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
  • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Avoid close contact with people who are unwell.

 

FOR LATEST NEWS SEE NOTICEBOARD ON THE LEFT

CORONAVIRUS

Please be aware that as a precaution Borough Green Medical Practice is moving to a telephone triage system.  Do not enter the surgery without an appointment.  Please do not come to Reception to book appointments, you must telephone from home.

Due to high demand Dispensary are asking for a minimum of 72 hours to process prescriptions.  Following CCG guidance we are not able to issue more than one month's worth of medication at this time.

Important!

We are now in the delay phase of our response to COVID-19. This entails significant changes to how we identify and manage potential cases of COVID-19.

  • Patients are advised to stay at home (self-isolate) without any testing for COVID-19, regardless of travel history or contact with confirmed cases, if they have:
  •     A new continuous cough OR
  •     High temperature(of 37.8 degrees centigrade or higher)

Individuals should stay at home (self-isolate) for 7 days from the onset of symptoms.

If more serious symptoms develop that they cannot manage at home they should firstly use NHS 111 online (https://111.nhs.uk/). People should only call NHS 111 if they cannot use the online 111 tool.

APPOINTMENTS: Do not call the GP surgery unless you need to. The surgery phone lines are facing high demand. Please use the online 111 tools to try to self- manage first.

DO NOT attend the surgery for any reason unless you have been advised to.

For patients where self care measures have been exhausted or your symptoms are worsening or you have a significant health concern, please call the surgery. All appointments have been switched to telephone and only patients that really need to be seen face to face after being assessed on the phone by a clinician will be.

The practice will continue to have processes to ensure childhood immunisation and other essential care continues.

If you are seen at the surgery your clinician may need to wear gloves, gown and mask so do not be alarmed.

PRESCRIPTION ORDERING 

Please see this link for a guide to when your prescription will be ready.

TEST RESULTS

Please allow 5 days from the date of any tests before calling for the results.  As our phone lines are particularly busy in the early mornings please only call after 2pm for results.

 PHONING THE SURGERY

We would also appreciate it if you could avoid the busiest time for the phone lines (between 8am - 10am if you are calling for a routine appointment or other routine matters.

 BLOOD TEST APPOINTMENTS

We have recently seen a cut to the number of blood test appointment slots offered to us by Maidstone Tunbridge Wells Trust.  In the circumstances demand for the remaining slots is very high.  If you have a blood test appointment please can you ensure that you attend or let reception know if you wish to cancel.

 Information about the data the practice holds about you.

As you may know, new data protection regulations come into effect from 25th May.  If you would like to read our fair processing and privacy notice it is available here ........Fair Processing and Privacy Notice

Contact details

Do we have your up to date contact details?  Have you changed your phone number but not got round to telling us yet?  It's really important that we have the correct details for you in case we need to reach you about things like test results or to inform you if we need to reschedule your appointment at short notice due to unexpected staff sickness. You can change your contact details using the form at the foot of the page. We are now sending text reminders - if you wish to receive these please make sure we have your mobile number.

Communication

Do you have any particular communication needs?  For example do you or someone you care for have impaired sight and therefore need us to write to you in large print.  Please make reception aware of your preferences so that we can make a note in your medical record and comply with your request.

Feedback

We welcome feedback from our patients.  Please contact Sue Howe, our Practice Manager, if you have any comments to make about our services. 

ONLINE ORDER OF PRESCRIPTIONS

Click Here to Order your Prescription

 

ONLINE APPOINTMENT BOOKING

 

Half day closures

The Practice will close on the following afternoons from 1.00 p.m.  These closures are set by West Kent Clinical Commissioning Group (WKCCG) and are to ensure that Primary Health Care Teams are getting the essential training and development needed to ensure delivery of the best possible service to patients.  

When the surgery is closed there will be an On Call service running during these events and these dates will also be displayed in the surgery premises and on the surgery door. If you have an urgent need for medical attention please call 111. In an emergency continue to call 999. Please remember to collect your repeat prescriptions outsides of these times.

2020 closures:
14th January
5th February
5th March
13th May
4th June
14th July
10th September
20th October
11th November

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Patient's wishing to transfer to another doctor - please complete the form here - and bring it in to the surgery

Transfer request form

Your Practice is registered with the Care Quality Commission - for more information you can visit cqc.org.uk or view our report here:

CQC Report 2017
(Site updated 31/03/2020)
Patient SurveyCancel your appointmentChange of contact detailsUpdate your clinical recordSign up to the newsletter
 
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