Noticeboard

We are conscious that some patients registered at Borough Green Medical Practice may be affected by current events in Afghanistan.  Borough Green is accredited by the Royal College of General Practitioners as one which specialises in the care of military veterans and their families.  All the team have been trained in the care of military veterans and their families.  If recent events have affected you and you wish to seek help, please come forward.

Veteran Friendly accreditation

We are holding our first flu clinic on:

 
SATURDAY 25TH SEPTEMBER
8.30am TO 12 Noon
THIS IS A WALK –IN CLINIC SO NO APPOINTMENT IS NECESSARY
ANY REGISTERED PATIENT AGED OVER 50 IS INVITED TO ATTEND
 
YOU MAY ATTEND ANY TIME DURING THE MORNING BUT YOU MAY FIND THE TRAFFIC AND PARKING IS EASIER IF YOU TIME YOUR VISIT FOR LATER IN THE MORNING
 
THE FORECAST IS LOOKING FAIR BUT YOU MAY NEED TO QUEUE SO YOU MAY WISH TO BRING A BROLLIE.
 
WE WILL BE HOLDING FURTHER CLINICS IN OCTOBER

Help us to help you beat the flu!

We are actively planning our flu clinics and have organised early delivery of our flu vaccines. We always adopt a proactive approach to planning our flu clinics and if you are eligible for a FREE flu vaccine, then we will soon be in touch to invite you to make an appointment for your vaccination.

The surgery, is THE best place for you to have your vaccination and here’s why:

  • We know you and understand any specific needs you may have
  • We can use the time opportunistically to remind you of any important health related matters that may be of relevance to you
  • We continually strive to increase the uptake of the vaccination and our ambition is to ensure that at least xx% of eligible patients are vaccinated
  • We run our flu clinics in line with the National flu campaign, aiming to complete flu vaccinations as early in the season as possible; this helps reduce the number of patients who may catch influenza

The NHS belongs to all of us; we are all part of the NHS family, and you, our patients are at the heart of everything we do. So this year, help us to help you and protect you from the flu.

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CORONAVIRUS

The surgery is open as usual but we will mostly be operating a telephone triage system.  We are facing high demand so the telephone lines may be busy. Please do not come to the surgery unless you have been invited by a doctor or nurse. There are a small number of face to face consultations available to book

Please use the online tools at NHS 119 for all coronavirus related enquiries.

Please wear a mask when attending the surgery

Patients coming to the surgery for a to face-to-face appointment for any of our services must wear a face covering 

DISPENSARY

Due to high demand Dispensary are asking for a minimum of 72 hours to process prescriptions.  Following CCG guidance we are not able to issue more than one month's worth of medication at this time.

Dispensary is now open from 9am-6pm.  You may have to queue as we are only allowing one person at a time to enter the building.  As the notices will inform you please stand well away from the top step in order to allow the person before you to exit.

Dispensary phone lines are open 10am-5pm

TEST RESULTS

Please allow 5 days from the date of any tests before calling for the results.  As our phone lines are particularly busy in the early mornings please only call after 2pm for results.

PHONING THE SURGERY

We would also appreciate it if you could avoid the busiest time for the phone lines (between 8am - 10am) if you are calling for a routine appointment or other routine matters.

Information about the data the practice holds about you.

As you may know, new data protection regulations come into effect from 25th May.  If you would like to read our fair processing and privacy notice it is available here ........ Privacy Notice

 

Contact details

Do we have your up to date contact details?  Have you changed your phone number but not got round to telling us yet?  It's really important that we have the correct details for you in case we need to reach you about things like test results or to inform you if we need to reschedule your appointment at short notice due to unexpected staff sickness. You can change your contact details using the form at the foot of the page. We are now sending text reminders - if you wish to receive these please make sure we have your mobile number.

Communication

Do you have any particular communication needs?  For example do you or someone you care for have impaired sight and therefore need us to write to you in large print.  Please make reception aware of your preferences so that we can make a note in your medical record and comply with your request.

Feedback

We welcome feedback from our patients.  Please contact Sue Howe, our Practice Manager, if you have any comments to make about our services. 

Half day closures

The Practice will close on the following afternoons from 1.00 p.m.  These closures are set by West Kent Clinical Commissioning Group (WKCCG) and are to ensure that Primary Health Care Teams are getting the essential training and development needed to ensure delivery of the best possible service to patients.  

When the surgery is closed there will be an On Call service running during these events and these dates will also be displayed in the surgery premises and on the surgery door. If you have an urgent need for medical attention please call 111. In an emergency continue to call 999. Please remember to collect your repeat prescriptions outsides of these times.

2021 closures:

9th September

19th October

10th November

Patient's wishing to transfer to another doctor - please complete the form here - and bring it in to the surgery

Transfer request form

Your Practice is registered with the Care Quality Commission - for more information you can visit cqc.org.uk or view our report here:

CQC Report 2017

(Site updated 20/09/2021)
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