Noticeboard

Flu Vaccinations

We have received lots of enquiries about flu vaccinations. Please note that receptionists will not be booking flu appointments but we will be advising all eligible patients by letter or by phone. We have now used all our stocks of flu vaccination and we are waiting for more to be delivered. We will contact any eligible patients who have not been vaccinated as soon as these are available. If you have not heard from us by 13th November and believe you are eligible please give us a call.

We will offer the vaccination to all our eligible patients those over 65 and those who have a medical condition which puts them more at risk if they catch flu. The Government has extended the flu vaccination this year to patients who have been advised to shield during the Covid outbreak. Some of these patients will already be in our at risk category but we are awaiting guidance from the Government on how we obtain sufficient vaccines to offer vaccination to this additional category of patients. Additionally we are advised to wait for further Government advice on the plan to offer vaccinations to patients aged 50-64. We understand that this programme will not take place until November at the earliest. We will keep you updated when we receive further guidance.

School aged children will be given the flu vaccination at school and will not be able to attend the surgery for this. Vaccinations for those children aged 4 – 18 who have a medical condition that requires them to have a different vaccination and children aged 2-3 years can have their vaccination at the surgery and arrangements will be communicated to parents of eligible children for the vaccinations to be given by one of our practice nurses.

 

FOR LATEST NEWS SEE NOTICEBOARD ON THE LEFT

CORONAVIRUS

The surgery is open as usual but we will be operating a telephone triage system.  We are facing high demand so the telephone lines may be busy. Please do not come to the surgery unless you have been invited by a doctor or nurse.

Please use the online tools at NHS 119 for all coronavirus related enquiries.

Please wear a mask when attending the surgery

Patients coming to the surgery for a to face-to-face appointment for any of our services must wear a face covering in line with the Government’s guidance. This doesn’t need to be a surgical mask, it can be as simple as a scarf, but does need to cover your nose and mouth. Please make it a priority to help us help you. For any queries regarding face masks please refer to the Government's advice here - https://www.gov.uk/government/publications/face-coverings-when-to-wear-one-and-how-to-make-your-own

Antibody testing at Borough Green Medical Practice

On 22nd May the Government announced that clinicians could offer an antibody test as part of routine management to patients who were having blood taken for another reason if not clinically appropriate. However, the Covid-19 antibody test only confirms that an individual has had the virus not that there is any lifelong immunity and should not alter behaviour in any respect. As the test will not alter the management of the patient there is no clinical indication for performing the test.

In addition, to perform this test, screening and a follow up consultation to explain the results would be required and therefore significantly increase the surgery’s workload unnecessarily during this pandemic.

Therefore, it is Borough Green’s decision NOT to carry out any antibody testing at the surgery.

DISPENSARY

Due to high demand Dispensary are asking for a minimum of 72 hours to process prescriptions.  Following CCG guidance we are not able to issue more than one month's worth of medication at this time.

Dispensary is now open from 9am-1pm and 2pm-6pm.  You may have to queue as we are only allowing one person at a time to enter the building.  As the notices will inform you please stand well away from the top step in order to allow the person before you to exit.

TEST RESULTS

Please allow 5 days from the date of any tests before calling for the results.  As our phone lines are particularly busy in the early mornings please only call after 2pm for results.

 PHONING THE SURGERY

We would also appreciate it if you could avoid the busiest time for the phone lines (between 8am - 10am if you are calling for a routine appointment or other routine matters.

  Information about the data the practice holds about you.

As you may know, new data protection regulations come into effect from 25th May.  If you would like to read our fair processing and privacy notice it is available here ........Fair Processing and Privacy Notice

Contact details

Do we have your up to date contact details?  Have you changed your phone number but not got round to telling us yet?  It's really important that we have the correct details for you in case we need to reach you about things like test results or to inform you if we need to reschedule your appointment at short notice due to unexpected staff sickness. You can change your contact details using the form at the foot of the page. We are now sending text reminders - if you wish to receive these please make sure we have your mobile number.

Communication

Do you have any particular communication needs?  For example do you or someone you care for have impaired sight and therefore need us to write to you in large print.  Please make reception aware of your preferences so that we can make a note in your medical record and comply with your request.

Feedback

We welcome feedback from our patients.  Please contact Sue Howe, our Practice Manager, if you have any comments to make about our services. 

ONLINE ORDER OF PRESCRIPTIONS

Click Here to Order your Prescription

 

ONLINE APPOINTMENT BOOKING

 

Half day closures

The Practice will close on the following afternoons from 1.00 p.m.  These closures are set by West Kent Clinical Commissioning Group (WKCCG) and are to ensure that Primary Health Care Teams are getting the essential training and development needed to ensure delivery of the best possible service to patients.  

When the surgery is closed there will be an On Call service running during these events and these dates will also be displayed in the surgery premises and on the surgery door. If you have an urgent need for medical attention please call 111. In an emergency continue to call 999. Please remember to collect your repeat prescriptions outsides of these times.

2020 closures:
14th January
5th February
5th March
13th May
4th June
14th July
10th September
20th October
11th November

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Patient's wishing to transfer to another doctor - please complete the form here - and bring it in to the surgery

Transfer request form

Your Practice is registered with the Care Quality Commission - for more information you can visit cqc.org.uk or view our report here:

CQC Report 2017
(Site updated 21/10/2020)
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